As a branch supervisor of a leading pawnshop here in Philippines,
I have entrusted with the tasks mainly; monitoring of branch production performance, gold appraising,
customer service, keeping records complete and accurate, supervisions of subordinates and ensuring the branch security as well.
With those responsibilities, I have been trained to be productive, to have a good client relation, compliant to follow directives, able to take risk when needed, accountable, adapt sudden changes and being flexible to accepts new challenges.
Being awarded with my performances, that proves enough that
I can do more than expected.
I may not be an excellent, but if given a chance, my aggressiveness and determination I believe, I CAN.
Rest assured, I will not let you fail of choosing me.
Daily routine: Reporting on daily branch production and answering queries and other reports thru email, data entries for customers personal information ( more than 50 times daily).
Answering queries at phone, emails, reporting, daily client interaction.
We sell company affiliate product like insurances, both at field and at the branch.
Submits client testimonials to support company's facebook page.
First year of my job with the company was a branch cashier - receiving and disbursing cash flows. Second year to third year was, area cashier - cash management, distribution for branch cash funds, 4th year up to 6th year was vault custodian - safekeeping of pawned items ( gold jewelry and other valuable items). Then now with my present position, a supervisor and gold appraiser - in charge of the branch over-all performance.
As front liner and branch supervisor, We always interact internal and external client service request and queries personally, via emails and through phone calls.