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42

Basic Information

Age 26
Gender Male
Address Sign Up with Pro Account
Website Sign Up with Pro Account
Tests Taken None
Uploaded ID Sign Up with Pro Account
Last Active 2015-08-22
Member Since 2015-08-22

Skill Summary

I have been with the BPO/Contact Center industry for 8 years and I've been mostly tasked to do reporting.
Most of my reports would require the use of MS Excel, PowerPoint and MS Word. I can say that my stay with the BPO industry has taught me a lot when it comes to clerical work.
I am looking for a long term stable job that would best suite my skill set and I am hoping to get a shot with a home based work.
Summary of Accomplishments

1st batch to be promoted as a Frontline manager in Genpact

Efficient, detail-oriented, highly organized

LEAN and Six Sigma Green Belt
- Trained and tested

Strong analytical and problem solving skills.

Harvard Certified in Coaching

Harvard Certified in Goal Setting

Harvard Certified in Team Management

Certified as a Multimedia Artist

Proficient in Microsoft Office Word, Excel, PowerPoint and Adobe Photoshop
EMPLOYMENT BACKGROUND
Reed Elsevier Philippines 2013 – 2015 Position: Business Analyst/Senior Associate
Genpact LLC. 2010 – 2013
Position: Frontline Manager
APAC Customer Service 2008 – 2010
Position: Assistant Team Leader
E-Performax 2007-2008
Position: Customer Service Representative
TRAINING AND SEMINARS ATENDENDED
7 Habits of Highly Effective People
Genpact Convergence Building, Northgate Cyber zone Alabang
LEAN and Six Sigma
Genpact Convergence Building, Northgate Cyber zone Alabang
Behavioral Analytics Trained
Genpact 5132 Building, Northgate Cyber zone Alabang
Corporate Etiquette Seminar
Genpact I-hub building Northgate Cyber zone
Practical Coaching Workshop
Genpact 5132 Building, Northgate Cyber zone Alabang
Excel Basics
Genpact Corporate Convergence Building, Northgate Cyber zone Alabang
ILEAD
Acacia Hotel Alabang



Office & Admin (Virtual Assitant)

Office & Admin (Virtual Assitant) Experience:

I've worked as an assistant Team Leader in a BPO industry which is mostly reporting and technically does all the clerical work of a team leader.

Skill Rating:

  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English

English Experience:

My 8 years of work experience in the BPO industry has given me enough knowledge and practice using the English language.

Skill Rating:

  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing

Writing Experience:

Most of my writing experience came from the reports that I submit during my time as a front line manager in the BPO industry.

Skill Rating:

  • Blogging
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales

Marketing & Sales Experience:

Most of my Marketing and Sales experience came from the one of the accounts I have worked for in the call center/BPO industry. We do the telemarketing sales for one of the known US Telecom brand.

Skill Rating:

  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing

Advertising

Advertising Experience:

My advertising experience is done mostly at social media apps like Facebook, Instagram and Twitter.

Skill Rating:

  • Facebook Ads

Finance & Management

Finance & Management Experience:

I've been tasked to do most of the accounting and payroll in one of the BPO company I have worked with when I was new in the industry.

Skill Rating:

  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Invesment Researching
  • Payroll
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support

Customer Service & Admin Support Experience:

I can say that my expertise is with customer service since most of my previous work is handling a team of customer service representatives.

Skill Rating:

  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support
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