I was a Customer Service Representative from Convergys and Concentrix. All of the account that I have handled is a US based Client. My recent account I handled is amazon kindle. We are dealing with our customer over the phone. We answer inquiries about the kindle books and kindle devices. I'm a Tech Support at the same time wherein I'm assisting customers in performing troubleshooting steps. At the end of the day, we will going to submit the report about the transactions of every contacts we handle everyday. I meet our daily NRR (Negative Response Rate) Target, these are the feedback coming from the customers we assisted, We make sure that our customers is satisfied on the solutions we provided to them. I have more than 6 years experience in doing data entries starting from college. I know how to to use the different kinds of Microsoft Softwares. I can do also a back office work or a virtual assistant.
I'm a flexible and reliable person. I do not have problem working at night. I Submit my work on time. I have an excellent problem solving skills and can work in front of the computer for a long hours. I'm a determined and dedicated person towards to work that will be very helpful on your business.
I have more than 1 year experience working in office where we do some data entries, responding to emails, doing researches, answering phone calls from a client.
I have 1 year experience working as a call center agent where we receiving phone calls from United States. we implement English Only Policy on our production floor. I'am good in speaking and writing english.
I do not have experience in advertising But I do know to advertise products.
I only how the online shopping works.
I have 1 year experience working as a Customer Service Professional under Amazon kindle Account. I'm a Tech Support at the same time. We answer inquiries about kindle books and devices. We are assisting customers in performing troubleshooting steps. We send and respond emails to our clients.