Customer Service Professional, Data Encoder, Virtual Assistant

Salary Php 15,000.00 - 20,000.00/month ( $346 - $461 USD )
40 hrs/wk ( $2.16 - $2.88 USD/hr )
Experience 1 years Experience in Customer Service, 6 years experience in data entries.
Education Bachelors degree
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Profile Picture
95

Basic Information

Age 27
Gender Female
Address Sign Up with Pro Account
Website Sign Up with Pro Account
Tests Taken English
 C2(Advanced/Mastery)
Uploaded ID Sign Up with Pro Account
Last Active 2019-03-27
Member Since 2016-07-09

Skill Summary

I was a Customer Service Representative from Convergys and Concentrix. All of the account that I have handled is a US based Client. My recent account I handled is amazon kindle. We are dealing with our customer over the phone. We answer inquiries about the kindle books and kindle devices. I'm a Tech Support at the same time wherein I'm assisting customers in performing troubleshooting steps. At the end of the day, we will going to submit the report about the transactions of every contacts we handle everyday. I meet our daily NRR (Negative Response Rate) Target, these are the feedback coming from the customers we assisted, We make sure that our customers is satisfied on the solutions we provided to them. I have more than 6 years experience in doing data entries starting from college. I know how to to use the different kinds of Microsoft Softwares. I can do also a back office work or a virtual assistant.
I'm a flexible and reliable person. I do not have problem working at night. I Submit my work on time. I have an excellent problem solving skills and can work in front of the computer for a long hours. I'm a determined and dedicated person towards to work that will be very helpful on your business.



Office & Admin (Virtual Assitant)

Office & Admin (Virtual Assitant) Experience:

I have more than 1 year experience working in office where we do some data entries, responding to emails, doing researches, answering phone calls from a client.

Skill Rating:

  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English

English Experience:

I have 1 year experience working as a call center agent where we receiving phone calls from United States. we implement English Only Policy on our production floor. I'am good in speaking and writing english.

Skill Rating:

  • Speaking
  • Translation
  • Tutoring Teaching

Writing

Skill Rating:

  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Advertising

Advertising Experience:

I do not have experience in advertising But I do know to advertise products.

Skill Rating:

  • Amazon Product Ads
  • Bing Ads
  • Facebook Ads
  • Google AdWords
  • Media Buys

Webmaster

Webmaster Experience:

I only how the online shopping works.

Skill Rating:

  • Ecommerce / Shopping Carts

Customer Service & Admin Support

Customer Service & Admin Support Experience:

I have 1 year experience working as a Customer Service Professional under Amazon kindle Account. I'm a Tech Support at the same time. We answer inquiries about kindle books and devices. We are assisting customers in performing troubleshooting steps. We send and respond emails to our clients.

Skill Rating:

  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support
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