I am a self motivated person who can work with minimal supervision. I am keen into details, good at multi-tasking and have a sense of urgency. I am fond of learning new things and very willing to be trained to expand my craft and grow personally and professionally.I have 5 years experience in the BPO industry (T-Mobile and Cricket) which gave me an expertise in areas of customer support, order processing, online chat and email support. Being promoted as a Quality Assurance Specialist and eventually a Supervisor to Sr. Supervisor made me knowledgeable and proficient in Microsoft Office applications as doing reports and power-point presentation were just some of my responsibilities.I am also knowledgeable with Google, MS Excel, Power Point, Infusion Soft, Kayako, GoToWebinar and most of the Social Media platforms/apps. I am not also new to this world of online job as I am blessed to gain more than a year of experience working as a Virtual Assistant specializing in handling tickets/emails, chat support for GoToWebinar presentations and following up on leads for possible sales.
I have more than a year of experience as a Virtual Assistant in which roles includes handling tickets and emails regarding various customer concerns from activations, billing, and some troubleshooting issues. I was also engaged in GoToWebinar presentations by doing live chats with attendees answering all their questions regarding the webinar. Some tasks also revolved around doing research, some data entry and other admin tasks.
Working in a call center industry for 5 years really improved and polished my English skill, both written and oral, as it is the main language when speaking not just to customers, clients but also to colleagues.
I have worked in the BPO Industry for 5 years specializing in Customer Service for telco campaigns. Part of my roles were doing handset/account activation, taking payments, explaining bills, doing basic troubleshooting, answering to queries, offering new products and services, order processing and responding to customer emails.