- Microsoft Office Word, Excel and Spreadsheet
- Google Docs, Google Sheets, Gmail and Google Calendar
- Speak and Write English
- Phone Support
Technical support for ADSL and Android device
Chat Support via Zendesk
- Order Management (Shopify, OBERLO, Dropshipping and Aliexpress)
- ?Shopify adding products and description
Xero Application (account creation and invoicing)
I have 6 months experience in Admin Tasks as Virtual Assistant and Schedule Coordinator.
English is my second language. I've been using the English language with my work experience in 5yrs and I've been very comfortable with the language. I use this language in communicating via phone, live chat and email.
I have 5 years of experience in Technical Support / Customer Service assisting U.S. and customers. I was trained at a large Call Center in the Philippines and served as Subject Matter expert for 1 year. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Technical Support / Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.
I have 6 months of experience working as Schedule Coordinator and Full Time Assistant.