Technical Support/Customer Service Associate

94 ID PROOF
EXPECTED SALARY
Php 35,000.00/month ( $807 USD )
40 hrs/wk ( $5.04 USD/hr )
EDUCATION
Associates degree
EXPERIENCE
5 years of Technical / Customer Support Experience, Virtual Assistant, Web Researcher and Calendar Management
BASIC INFORMATION
Age:
37
Gender:
Female
Tests Taken:

DISC
Compliance:13%
Dominance:44%
Influence:15%
Steadiness:28%

English
 C2(Advanced/Mastery)
Last Active:
2019-02-27
Member Since:
2017-01-17
SKILL SUMMARY

My Skills:
- Microsoft Office Word, Excel and Spreadsheet
- Google Docs, Google Sheets, Gmail and Google Calendar
- Speak and Write English
- Email Support
- Phone Support
-
Technical support for ADSL and Android device
-
Chat Support via Zendesk
-
Customer Service
- Order Management (Shopify, OBERLO, Dropshipping and Aliexpress)
- ?Shopify adding products and description
-
Xero Application (account creation and invoicing)

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Quality Assurance
  • Research
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Email Marketing
  • Sales Representative
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assitant)
EXPERIENCE

I have 6 months experience in Admin Tasks as Virtual Assistant and Schedule Coordinator.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

English is my second language. I've been using the English language with my work experience in 5yrs and I've been very comfortable with the language. I use this language in communicating via phone, live chat and email.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Facebook Ads
  • Google AdWords
  • Media Buys

Web Development
SKILL RATING
  • Drupal Development
  • Javascript
  • Joomla Development
  • Mysql
  • PHP
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • 3D Modeling
  • Graphics Editing
  • Logo Design
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Android development
  • Desktop Applications
  • Game development
  • iOS development
  • Software QA Testing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Invesment Researching
  • Payroll
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support
EXPERIENCE

I have 5 years of experience in Technical Support / Customer Service assisting U.S. and customers. I was trained at a large Call Center in the Philippines and served as Subject Matter expert for 1 year. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Technical Support / Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
EXPERIENCE

I have 6 months of experience working as Schedule Coordinator and Full Time Assistant.

SKILL RATING
  • Architectural and Engineering Services
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management