Support and Supervisory Expert

Salary Php 35,000.00 - 40,000.00/month ( $807 - $922 USD )
40 hrs/wk ( $5.04 - $5.76 USD/hr )
Experience 4+ years Sales, 1+ years Customer Service, exposed to parts of Marketing and Social Media
Education Bachelors degree
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Profile Picture
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Basic Information

Age 33
Gender Female
Address Sign Up with Pro Account
Website Sign Up with Pro Account
Tests Taken IQ
Score:  86

DISC
Compliance:18
Dominance:33
Influence:25
Steadiness:25

English
 C1(Advanced)
Uploaded ID Sign Up with Pro Account
Last Active 2018-11-27
Member Since 2017-11-28

Skill Summary

- Customer Service:
- utilization of CRMs: Salesforece, MS Office, Skype
- Sales (B2B, B2C , FacetoFace eg Retail)
- Team Leader; handled 15-20 agents for Optus Australia Directory Assistance
- Escalation processes
- Staffing (RTA liason and compliance)
- Inter-colleague support and management
- Legal mediation and conflict resolution for employees under disciplinary bucket
- Monthly planning: spiefs, scorecards and metrics, coaching
- Retention and attrition management
- Meeting initiation and documentation, business management
- Team building organization



Office & Admin (Virtual Assitant)

Office & Admin (Virtual Assitant) Experience:

I've had the pleasure of being with a real estate agency in Australia, Jones Lang LaSalle and got hired as a Valuer Services Coordinator which mainly focuses on liaising documents pertinent to the success of the broker/agent and their responsible territories.

Skill Rating:

  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English

English Experience:

This is personally based on my own assessment of my skill in this particular language. I am using my experience in the offshore industries I was associated with and my particular interest in English as I've used it for creating music, blogs and even short stories as part of my hobby growing up.

Skill Rating:

  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing

Writing Experience:

I would need to improve on my English Business etiquette and terminology if I would be assigned something that requires legal and professional writing. Otherwise, I used a more relaxed freestyle form of writing that can be effective for translating jargon to a wider audience.

Skill Rating:

  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales

Marketing & Sales Experience:

I have about 5 years of Sales and Marketing experience.

Skill Rating:

  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Advertising

Advertising Experience:

I have utilized most of these platforms though I can only attest to those I've rated 5 stars as something I am confident in using. I'm highly trainable as with Amazon, I was Madonna's 1984 hit song when they hired me as a Customer Support cum Technical Support for their website and kindle ebook, and I lasted more than a year with them with satisfactory results.

Skill Rating:

  • Amazon Product Ads
  • Bing Ads
  • Google AdWords
  • Media Buys

Finance & Management

Finance & Management Experience:

Being a supervisor previously, I would have some knowledge on how my employee's gets taxed or paid. I was also hired by Comcast under their Billing Department to assist with payments of subscribers for a short stint.

Skill Rating:

  • Business Plans
  • Payroll
  • Tax Preparation

Customer Service & Admin Support

Customer Service & Admin Support Experience:

I was not allowed to rate more but I'm confident with most of the skills here.

Skill Rating:

  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services

Professional Services Experience:

Was a Valuer Services Coordinator for JLL moreover less than a year.

Skill Rating:

  • Legal Services
  • Real Estate Services
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