Support and Supervisory Expert

Salary Php 35,000.00 - 40,000.00/month ( $807 - $922 USD )
40 hrs/wk ( $5.04 - $5.76 USD/hr )
Experience 4+ years Sales, 1+ years Customer Service, exposed to parts of Marketing and Social Media
Education Bachelors degree
Profile Picture

Basic Information

Age 33
Gender Female
Address Sign Up with Pro Account
Website Sign Up with Pro Account
Tests Taken IQ
Score:  86


Uploaded ID Sign Up with Pro Account
Last Active 2018-11-27
Member Since 2017-11-28

Skill Summary

- Customer Service:
- utilization of CRMs: Salesforece, MS Office, Skype
- Sales (B2B, B2C , FacetoFace eg Retail)
- Team Leader; handled 15-20 agents for Optus Australia Directory Assistance
- Escalation processes
- Staffing (RTA liason and compliance)
- Inter-colleague support and management
- Legal mediation and conflict resolution for employees under disciplinary bucket
- Monthly planning: spiefs, scorecards and metrics, coaching
- Retention and attrition management
- Meeting initiation and documentation, business management
- Team building organization

Office & Admin (Virtual Assitant)

Office & Admin (Virtual Assitant) Experience:

I've had the pleasure of being with a real estate agency in Australia, Jones Lang LaSalle and got hired as a Valuer Services Coordinator which mainly focuses on liaising documents pertinent to the success of the broker/agent and their responsible territories.

Skill Rating:

  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning


English Experience:

This is personally based on my own assessment of my skill in this particular language. I am using my experience in the offshore industries I was associated with and my particular interest in English as I've used it for creating music, blogs and even short stories as part of my hobby growing up.

Skill Rating:

  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing


Writing Experience:

I would need to improve on my English Business etiquette and terminology if I would be assigned something that requires legal and professional writing. Otherwise, I used a more relaxed freestyle form of writing that can be effective for translating jargon to a wider audience.

Skill Rating:

  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales

Marketing & Sales Experience:

I have about 5 years of Sales and Marketing experience.

Skill Rating:

  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing


Advertising Experience:

I have utilized most of these platforms though I can only attest to those I've rated 5 stars as something I am confident in using. I'm highly trainable as with Amazon, I was Madonna's 1984 hit song when they hired me as a Customer Support cum Technical Support for their website and kindle ebook, and I lasted more than a year with them with satisfactory results.

Skill Rating:

  • Amazon Product Ads
  • Bing Ads
  • Google AdWords
  • Media Buys

Finance & Management

Finance & Management Experience:

Being a supervisor previously, I would have some knowledge on how my employee's gets taxed or paid. I was also hired by Comcast under their Billing Department to assist with payments of subscribers for a short stint.

Skill Rating:

  • Business Plans
  • Payroll
  • Tax Preparation

Customer Service & Admin Support

Customer Service & Admin Support Experience:

I was not allowed to rate more but I'm confident with most of the skills here.

Skill Rating:

  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services

Professional Services Experience:

Was a Valuer Services Coordinator for JLL moreover less than a year.

Skill Rating:

  • Legal Services
  • Real Estate Services
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