Human Capital Shared Services Team Leader

Salary Php 40,000.00 - 45,000.00/month ( $922 - $1,038 USD )
40 hrs/wk ( $5.76 - $6.48 USD/hr )
Experience 12 years in BPO: 4.5 years in Technical, Customer, Billing, Chat, Voice, Email Support, 1 year in Forum Moderation, 1.5 years in Workforce, 4.5 years in Human Resources
Education Bachelors degree
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Basic Information

Age 46
Gender Female
Address Sign Up with Pro Account
Website Sign Up with Pro Account
Tests Taken None
Uploaded ID Sign Up with Pro Account
Last Active 2017-12-25
Member Since 2017-12-25

Skill Summary

I have been working for more than the 20 years, 12 years of which was in the BPO industry. I worked my way up from being a representative to being a Team Leader. I have been through all lines of business: technical, customer service, billing, email, chat and forum moderation. My latest post being a Human Capital Shared Services Team Leader (Human Resources), helped me with my management and coaching skills. I was handling critical tasks related to audit and compliance as well as addressing and supporting payroll related concerns, from salaries to allowances to taxes, bonuses and incentives. I manage eight specialists who handle company and government benefits and payroll of more than 20,000 PH employees and 3,000 US, CA and UK employees. I am very much willing to learn more and be trained to further my knowledge, skills and experience as well as share the knowledge and skills I have accumulated for the past 20 years. I hope to hear from you soon. Thank you!



Office & Admin (Virtual Assitant)

Skill Rating:

  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English

Skill Rating:

  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing

Skill Rating:

  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales

Skill Rating:

  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Advertising

Skill Rating:

  • Amazon Product Ads
  • Bing Ads
  • Facebook Ads
  • Google AdWords
  • Media Buys

Finance & Management

Skill Rating:

  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Invesment Researching
  • Payroll
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support

Skill Rating:

  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support
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