11 Years of High Level Customer Service

Salary Php 45,000.00/month ( $1,038 USD )
30 hrs/wk ( $8.65 USD/hr )
Experience 11 + years as Customer Service Expert for Telco/ Admin / Real Estate
Education Bachelors degree
Profile Picture

Basic Information

Age 35
Gender Female
Address Sign Up with Pro Account
Website Sign Up with Pro Account
Tests Taken None
Uploaded ID Sign Up with Pro Account
Last Active 2018-11-16
Member Since 2018-11-16

Skill Summary

• Excellent knowledge in the customer service areas of wireless communication in Billing and Device Common Procedures
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.
• Strike a positive and cooperative tone with both customers and coworkers.
• Demonstrate the best judgment in the disbursement of adjustments and credits.
• Increase the customer experience by providing information on new products, rate plans, and services through up-selling opportunities.
• Trained with Zendesk, SoftPhone, Trello, and MS Office.
• Can develop a Program for Cultural immersion for new projects to be used during Onboarding New Hire.
• Knowledge with Real Estate
• Expert in handling difficult customers.
• Can work with less Supervision

Office & Admin (Virtual Assitant)

Office & Admin (Virtual Assitant) Experience:

Part of my Job as Telco rep and shifted from Agent to Trainer to Supervisor we are trained to create a report, do root cause analysis and do flyby spot checks for quality control and create a report. Mostly my 40% of Job was through admin and reporting when I became a supervisor

Skill Rating:

  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

Customer Service & Admin Support

Customer Service & Admin Support Experience:

We are trained to be multi-skilled agents and that we are able to understand concerns and able to relate with them. We have learned a different type of customer behavior and that helped us to be more familiar with do's and dont's when communicating with customers

Skill Rating:

  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support
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