4 years of experience providing customer support in busy call center environments for buyers and sellers to complete their transactions/listing items on our site.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Assisting customer to have a flight using any airlines that they want to use. I’m also helping them whenever a schedule change or flight cancellation occurred.
Helping them to have a hotel accommodation if the schedule change resulted to a very long layover.
English the language that I've used in my 5 yrs working experience in the BPO industry thus, I'm positive that my English language usage is above average.
I have 4 yrs experience in the email support of one of the biggest e-Commerce platform in the world.