Customer Service Representative

Salary Php 20,000.00/month ( $461 USD )
30 hrs/wk ( $3.84 USD/hr )
Experience 5 yrs. in the BPO industry. Primarily in the email/chat support.
Education Bachelors degree
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Basic Information

Age 26
Gender Male
Address Sign Up with Pro Account
Website Sign Up with Pro Account
Tests Taken None
Uploaded ID Sign Up with Pro Account
Last Active 2019-01-23
Member Since 2019-01-23

Skill Summary

4 years of experience providing customer support in busy call center environments for buyers and sellers to complete their transactions/listing items on our site.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Assisting customer to have a flight using any airlines that they want to use. I’m also helping them whenever a schedule change or flight cancellation occurred.
Helping them to have a hotel accommodation if the schedule change resulted to a very long layover.



Office & Admin (Virtual Assitant)

Skill Rating:

  • Data Entry
  • Email Management
  • Quality Assurance
  • Research

English

English Experience:

English the language that I've used in my 5 yrs working experience in the BPO industry thus, I'm positive that my English language usage is above average.

Skill Rating:

  • Speaking
  • Writing

Writing

Writing Experience:

I have 4 yrs experience in the email support of one of the biggest e-Commerce platform in the world.

Skill Rating:

  • Creative Writing
  • Editing Proofreading
  • Technical Writing
  • Web Content Writing

Marketing & Sales

Skill Rating:

  • Direct Mail Marketing
  • Email Marketing
  • Telemarketing

Finance & Management

Skill Rating:

  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Invesment Researching
  • Strategic Planning

Customer Service & Admin Support

Skill Rating:

  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support
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