Customer Service Representative

0 ID PROOF
EXPECTED SALARY
Php 20,000.00/month ( $461 USD )
30 hrs/wk ( $3.84 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
5 yrs. in the BPO industry. Primarily in the email/chat support.
BASIC INFORMATION
Age:
26
Gender:
Male
Tests Taken:
None
Last Active:
2019-01-23
Member Since:
2019-01-23
SKILL SUMMARY

4 years of experience providing customer support in busy call center environments for buyers and sellers to complete their transactions/listing items on our site.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Assisting customer to have a flight using any airlines that they want to use. I’m also helping them whenever a schedule change or flight cancellation occurred.
Helping them to have a hotel accommodation if the schedule change resulted to a very long layover.

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Quality Assurance
  • Research
  • Speaking
  • Writing
  • Creative Writing
  • Editing Proofreading
  • Direct Mail Marketing
  • Email Marketing
  • Telemarketing
  • Business Plans
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assitant)
SKILL RATING
  • Data Entry
  • Email Management
  • Quality Assurance
  • Research

English
EXPERIENCE

English the language that I've used in my 5 yrs working experience in the BPO industry thus, I'm positive that my English language usage is above average.

SKILL RATING
  • Speaking
  • Writing

Writing
EXPERIENCE

I have 4 yrs experience in the email support of one of the biggest e-Commerce platform in the world.

SKILL RATING
  • Creative Writing
  • Editing Proofreading
  • Technical Writing
  • Web Content Writing

Marketing & Sales
SKILL RATING
  • Direct Mail Marketing
  • Email Marketing
  • Telemarketing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Invesment Researching
  • Strategic Planning

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support