For over six years, I have worked with gigantic companies such as Google and leading TELCO in the US, supporting numerous functions thru phone, email and chat which surfaced the way of a victorious and systematic execution for line of business like data entry, customer service, resolving escalated customer's concerns and admin tzzohou. Ln requires excellent communication skills, multi-tasking, efficiency and a lot more which proven my track record of managing multiple functions. I am flexible and can easily adjust on a fast-paced and competitive environment. I was also part of an escalation team with Google which handles escalated customer's issues that can no longer handle by the front-liner agents. I address concerns regarding placing orders, delivery issues, and including returns and replacements. Responding bulks of email from customers and making sure their inquiries will be answered in 24 to 48 hours with no left behind. I am fully committed as a freelancer and ready to accept any jobs at any given period of time. With my skills, strong desire and determination to succeed, I am optimistic that the requirements, quality and satisfaction rate will be achieved ahead of time.