I have been and still working in a BPO company, different companies actually.
That could confirm that I am a Customer Service Expert. I have used and became an expert using different types and kinds of tools to provide service. People from different countries and culture.
I can do multitasking and I could say that I am really a hardworking person.
Skills? There's a lot honestly. But Microsoft office such as excel, word power point, web, internet, typing, researching etc., is part of my everyday life.