Quality Assurance Specialist

Salary Php 20,000.00/month ( $461 USD )
20 hrs/wk ( $5.76 USD/hr )
Experience 16 years in BPO industry
Education Bachelors degree
Profile Picture

Basic Information

Age 45
Gender Female
Address Sign Up with Pro Account
Website Sign Up with Pro Account
Tests Taken None
Uploaded ID Sign Up with Pro Account
Last Active 2019-04-14
Member Since 2019-04-14

Skill Summary

I've been handling Quality posts (Quality Specialist/Supervisor) for quite some time. I represent the Quality Team on the Weekly/Monthly/Quarterly Business Reviews with SD and Client; provide performance feedback and input to all monitored calls through Quality Deck; review CSAT Report and prepares CSAT Gap Analysis; communicate all CSAT related concerns and improve customer delight; provide performance feedback and input to all monitored calls to increase service quality-Real time discussion and serves as point of contact for all quality issues and questions are some of my tasks.
I supported Phone, Email, Live Chat and Forum medias.
I know MS Excel, MS Word, MS Power point and Outlook.
I am focus, motivated and have the initiative to provide better performance and results to meet if not exceed client's expectations.

Office & Admin (Virtual Assitant)

Skill Rating:

  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning
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