Quality Assurance Specialist

Salary Php 20,000.00/month ( $461 USD )
20 hrs/wk ( $5.76 USD/hr )
Experience 16 years in BPO industry
Education Bachelors degree
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Basic Information

Age 45
Gender Female
Address Sign Up with Pro Account
Website Sign Up with Pro Account
Tests Taken None
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Last Active 2019-04-14
Member Since 2019-04-14

Skill Summary

I've been handling Quality posts (Quality Specialist/Supervisor) for quite some time. I represent the Quality Team on the Weekly/Monthly/Quarterly Business Reviews with SD and Client; provide performance feedback and input to all monitored calls through Quality Deck; review CSAT Report and prepares CSAT Gap Analysis; communicate all CSAT related concerns and improve customer delight; provide performance feedback and input to all monitored calls to increase service quality-Real time discussion and serves as point of contact for all quality issues and questions are some of my tasks.
I supported Phone, Email, Live Chat and Forum medias.
I know MS Excel, MS Word, MS Power point and Outlook.
I am focus, motivated and have the initiative to provide better performance and results to meet if not exceed client's expectations.



Office & Admin (Virtual Assitant)

Skill Rating:

  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning
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