I've been handling Quality posts (Quality Specialist/Supervisor) for quite some time. I represent the Quality Team on the Weekly/Monthly/Quarterly Business Reviews with SD and Client; provide performance feedback and input to all monitored calls through Quality Deck; review CSAT Report and prepares CSAT Gap Analysis; communicate all CSAT related concerns and improve customer delight; provide performance feedback and input to all monitored calls to increase service quality-Real time discussion and serves as point of contact for all quality issues and questions are some of my tasks.
I supported Phone,
I know MS Excel, MS Word, MS Power point and Outlook.
I am focus, motivated and have the initiative to provide better performance and results to meet if not exceed client's expectations.