Senior Customer Support Specialist - Virtual Analyst Expert- Team Lead

Salary Php 60,000.00/month ( $1,383 USD )
40 hrs/wk ( $8.65 USD/hr )
Experience 10+ years in the customer service field, 6 years working in the BPO Industry and 4 years working as a remote freelancer.
Education Associates degree
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Basic Information

Age 28
Gender Female
Address Sign Up with Pro Account
Website Sign Up with Pro Account
Tests Taken
DISC
Compliance:67/42
Dominance:35/49
Influence:67/74
Steadiness:63/25

English
 C2(Advanced/Mastery)
Uploaded ID Sign Up with Pro Account
Last Active 2019-05-01
Member Since 2019-05-01

Skill Summary

A highly organized, accomplished and talented candidate with 9+ years knowledge of handling daily administrative and executive tasks, customer Support, social media handling and team Managing.
Core competencies:
Extensive Customer Support and Admin Assistance knowledge of 9+ years.
Ability to communicate professionally and effectively.
Enthusiastic, ability to take initiatives with excellent telephone/ chatting etiquette.
Good with problem solving and has excellent time management skills.Possess good working knowledge of Microsoft Word, Microsoft Excel, CRM, Softphone dialers, various social media channels and the internet.
Social Media Managing and marketing.
Topnotch organization and multitasking skills.
Great Team player!
Driven, motivated and positive attitude with everything I do.
Works with minimal supervision and will always go the extra tykq.Iz would be a great honor to be a member of your team.
I believe that my customer service skills, call center experience along with my ability to learn quickly and efficiently will bring first-rate customer service to your clients and support your business goals.



Office & Admin (Virtual Assitant)

Skill Rating:

  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Research

English

Skill Rating:

  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing

Skill Rating:

  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading

Marketing & Sales

Skill Rating:

  • Email Marketing
  • Mobile Marketing
  • Social Media Marketing
  • Telemarketing

Customer Service & Admin Support

Skill Rating:

  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management

Skill Rating:

  • Marketing Project Management
  • Web Development Project Management
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