I have more than 12 years of work experience in Customer Service, Quality Control, and Operations in the field of banking/financial services from a global bank. I am also a self-motivated, communicative team player, with experience of working within challenging, service-driven environments, and a proven record of developing excellent relationships with customers, management and colleagues. I am proficient in using Microsoft Office Applications (Word, Excel, Powerpoint, etc) with an eye for detail. I have a good written and verbal communications skill. I am familiar with HR-related and administrative duties - preparing presentations and calibrations, filing and retrieving documents and reference materials, conducting research, assembling and analyzing data to prepare reports and assisting in the implementation of policies and procedures.