i've been with several bpo clients since 2003 doing data analysis, data entry and qa. i worked with healthcare clients(uhg/wellpoint), financial institutions(jp morgan and chase), apple, oneplus and now with fitbit. i supported customer via email--providing them troubleshooting steps and replacement and refund if applicable. i'm also a subject matter expert supporting my co-team members daily. i love doing excel and googlesheets, visual basic and html programming. i also troubleshoot pc hardware/software and android/ios programming and software installation.