8 years Customer Service Representative Inbound/Outbound

Salary Php 45,000.00/month ( $1,038 USD )
40 hrs/wk ( $6.48 USD/hr )
Experience 8 years Customer Service Representative Inbound/Outbound
Education Bachelors degree
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Basic Information

Age 33
Gender Male
Address Sign Up with Pro Account
Website Sign Up with Pro Account
Tests Taken None
Uploaded ID Sign Up with Pro Account
Last Active 2019-10-13
Member Since 2019-10-14

Skill Summary

Interface Techno-Phil Inc.
(January 2009 – February 2014)
- Team Lead for Lead Generation / Insurance
- This position contributes to the successful operation of the Season Subscriptions Department by generating revenue through season ticket, group and premium sales, while practicing the Company’s Core Values and Mission.
- Make minimum 100 outbound sales calls from provided lists to sell ticket packages (full, partial, groups, and premium products)
- Develop new sales leads through independent research and actively prospect daily.
- Meet or exceed weekly and monthly sales goals.
- Support the Retention, Group, and Account Executive sales efforts of the department as needed.
- Handle inbound sales calls and generate into sales.
- A large part of the job is providing sales team members with tips and training to achieve a competitive edge in their industry.
- Delegate Tasks and Set Deadlines
- They motivate employees to reach individual sales goals and encourage the staff to work better, rather than harder. They understand the importance of praising and rewarding team members who do a stellar job and implement bonus and prize programs or “employee of the month” achievements.
- Prepare and delivering sales reports to management. They also report on team member performance and mission-related objectives.
Evergreen Contact Solutions (March 2014- June 2018)
- Outbound Sales Representative
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Assist in completing appointment goals
- Telephones prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline
- Work collaboratively with other employees in sales, marketing, and customer service departments
- Prioritize and target customers and prospects by potential for revenues/profits, cost to sell and service, and probability of success.
- Stay abreast of competition, competitive issues, online and offline real estate related products and services
Convergys (August 2018- January 2019)
- Customer Service Representative
- Serve as a liaison between Customer Service Representatives CSRs), management and other various departments. Resolve customer inquiries via telephone and written correspondence in a timely and appropriate manner.
-Resolve customer inquiries via telephone and written correspondence in a timely and appropriate qtdsvm.Tcvestigate and resolve complex claims matters in coordination with health plan and/or corporate departments.
- Coordinate the day-to-day work functions, acting as a go to person and investigating and resolving complex
issues Initiate change requests to resolve system configuration questions
-Collaborate with other departments on cross functional tasks and projects Maintain performance and quality
standards based on established call center metrics including turn-around times.
*Utalk (January 2019- June 2019)
-
Online English Teacher
- Learn the curriculum in its entirety for assigned grade levels.
- Demonstrate knowledge of the state standards and how both align with the K12 curriculum.
- Collect and review work samples. Grade work, as appropriate.
- Maintains regular contact with students and families Virtual Classroom Environment
- Implement school policies and procedures.
- Establish and maintain a positive rapport with assigned families.
- Support parents with school set-up and logistics questions.
- Support parents with set-up and maintenance of their teaching environment.
- Support parents and students through basic computer troubleshooting.
- Collaboration with peers.
- Build community by contributing to school message boards, newsletter and events.
- Support the school administration with student recruitment activities
- Interact regularly with students via phone and email communication.
VERSATEL (July 2019 –August 2019)
- Lead Generation
- Health Insurance
- Ask Possible questions to a customer and if they qualify, We immediately transfer them to a licensed Agent/Senior Agent.



Office & Admin (Virtual Assitant)

Skill Rating:

  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English

Skill Rating:

  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing

Skill Rating:

  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales

Skill Rating:

  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Advertising

Skill Rating:

  • Amazon Product Ads
  • Bing Ads
  • Facebook Ads
  • Google AdWords
  • Media Buys

Web Development

Skill Rating:

  • Drupal Development
  • Javascript
  • Joomla Development
  • Mysql
  • PHP
  • Wordpress Development

Webmaster

Skill Rating:

  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia

Skill Rating:

  • 3D Modeling
  • Graphics Editing
  • Logo Design
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming

Skill Rating:

  • Android development
  • Desktop Applications
  • Game development
  • iOS development
  • Software QA Testing

Finance & Management

Skill Rating:

  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Invesment Researching
  • Payroll
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support

Skill Rating:

  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services

Skill Rating:

  • Architectural and Engineering Services
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management

Skill Rating:

  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management
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