Basic Job Description:
Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.
Provided technical expertise for IT network design, implementation, optimization and upgrade.
Monitored the LAN/WAN network environment including routers, switches, firewalls, Internet access and software
Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions.
Provided administrative support, accessing network systems in their ‘root’ level.
Diagnose hardware and software problems, and replace defective components.
Perform data backups and disaster recovery operations.
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Perform routine network startup and shutdown procedures, and maintain control
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Confer with network users about how to solve existing system problems.
Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Train people in computer system use.
Load computer disks, and install software and printer paper or forms.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Analyze equipment performance records in order to determine the need for repair or replacement.
Maintain logs related to network functions, as well as maintenance and repair records.
Research new technology, and implement it or recommend its implementation.
Maintain an inventory of parts for emergency repairs.
Coordinate with vendors and with company personnel in order to facilitate purchases.
Hardware: Cisco switches and routers, Windows Servers, Dell or HP Servers/workstations, HP Thin Clients, Apple hardware.
Software: Cpanel/WHM, Windows/Linux OS, MAC OS, SQL Server Enterprise, Microsoft AD, IIS and Apache
Protocols: DNS, HTTP, IMAP/POP3, SMTP, LDAP, DHCP, NAT
Problem solving: Analytical and decision making skills.
Team-worker: Ability to guide and work with
Installed, optimized and configured new servers and application upgrades in existing network environment as per
Technical Support and Administration:
Managed and administered Windows/Linux systems – Performed periodic maintenance, provided technical support and executed systems engineering.
Maintained MS Exchange Server – Performed troubleshooting and provided resolutions for server problems.
Implemented proper recovery procedures for disasters and administered user-accounts’ mailbox.
Maintained the timely back-up of important data and management resources.
Assisted in the timely recovery of data lost due to software crash or hardware failure.
Conducted periodic performance tests on existing servers.
Managed and advised the deployment of new system
Bachelor’s degree in Computer Science/Application, Information Systems or related field preferred. Five+ (5) years of equivalent work experience.
Must have experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users
MCSA, Microsoft Certification
CCNA, Cisco Certification
ACSA, Apple Certified System Administrator
• Office & Admin (Virtual
- Data Entry
- Email Management
- Event Planner
- Human Resource Management
- Project Coordinator
- Quality Assurance
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